1. Definitions

• The Platform: Irtaqi platform and all its related services, websites, and applications.
• Teacher/Scholar: The person registered on the platform to teach and help memorize the Holy Quran.
• Student: The user benefiting from Quran memorization, revision, and learning services.
• Session: The educational appointment booked between student and teacher through the platform.
• Balance: The financial dues earned from sessions delivered by the teacher per system rules.

2. Teacher Account Creation and Data Verification

When creating an account on the platform, the teacher commits to the following:

• Providing true, accurate, complete, and updated information.
• Submitting the required documents and papers to verify identity and qualifications upon request, provided that the teacher is proficient in at least one Qira'ah and holds a certification (Ijazah) for it. If proficient in multiple Qira'at, they must hold a certification (Ijazah) for each Qira'ah.
• Not creating accounts using another person's information or submitting false documents.
• Maintaining login credentials confidentiality and not sharing them with others.
• Bearing full responsibility for all activities conducted through their account.
• Notifying the platform immediately if account compromise is suspected.
• Using the account exclusively for authorized educational services.

Teachers are not permitted to start sessions or accept bookings before completing registration, verification, and platform management approval when required.

The platform reserves the right to reject, suspend, or terminate accounts in case of false data, invalid documents, or violation of these terms.

3. Teacher Qualifications and Scope of Service

The teacher commits to providing truthful details regarding qualifications, experience, and recitations/skills offered. The teacher must:

• Refrain from claiming unverified qualifications, certifications, or experience.
• Refrain from providing education in fields where they lack appropriate qualifications.
• Adhere to the details based on which their account was verified.
• Notify platform management immediately of any significant changes in credentials.

The platform reserves the right to audit teacher qualification data at any time and take necessary actions if discrepancies are found.

4. Delivering Educational Sessions

The teacher commits to conducting sessions booked through the platform as scheduled. The teacher must:

• Commit to the session time and start punctually.
• Deliver the session to the specific student who booked the slot.
• Utilize session time exclusively for the agreed-upon learning activity.
• Treat students with utmost respect and politeness.
• Not end sessions early without a valid, legitimate reason.
• Not request additional payments outside the platform's approved system.
• Not redirect students to off-platform payment or booking methods to bypass rules.

If unable to conduct a session, the teacher must notify the student and platform management as soon as possible and follow cancellation/rescheduling protocols.

5. Punctuality and Attendance

Punctuality is a core responsibility of the teacher.

If the teacher is late, they must compensate the student for the affected time lost.

Repeated tardiness or absences without valid reasons are strictly prohibited.

If the teacher fails to attend, the session is not deducted from the student's balance nor credited to the teacher, and will be handled via platform policies (rescheduling or disciplinary action).

Frequent tardiness or absence may negatively affect the teacher's rating, visibility on the platform, or account status.

7. Interacting with Students

Teachers must provide a safe, respectful, and appropriate learning environment for all students. They must:

• Respect students and refrain from any form of abuse.
• Consider individual differences in learning pace and capability.
• Deliver feedback and guidance constructively.
• Never use insults, mockery, threats, or bullying.
• Never exploit students financially or emotionally.
• Never ask for personal information unnecessary for service delivery.
• Never exploit the educational relationship for personal or non-educational gain.

Teachers are strictly prohibited from using sessions or communication tools for inappropriate content or behavior.

8. Off-Platform Communication

Teachers may not solicit students or agree to provide sessions/services outside Irtaqi to bypass booking, payment, or commission systems.

Examples include, but are not limited to:

• Agreeing on direct payments outside the platform.
• Directing students to personal payment gateways instead of the system.
• Creating off-platform bookings with students acquired through Irtaqi.
• Requesting financial data from students to conduct external transactions.

The platform reserves the right to take appropriate action upon detecting such practices, including account suspension, closure, and withholding disputed funds pending investigation.

9. Pricing and Earnings

Teachers agree to abide by the official pricing structure and calculation mechanism established by the platform.

Teacher earnings are calculated based on completed and verified sessions, minus applicable platform commissions, fees, or adjustments.

Teachers are prohibited from:

• Charging students prices different from platform-approved rates.
• Requesting direct tips or extra fees from students.
• Agreeing with students to circumvent pricing or payment systems.
• Claiming payouts for unperformed or unverified sessions.

The platform reserves the right to update prices, fee structures, or commission rates in accordance with its policies.

10. Payments and Payouts

Irtaqi is committed to providing teachers with a clear and reliable payout process. Teacher earnings are calculated based on completed and approved sessions. The platform's current commission is 25% of the total value of the teacher's sessions, and the remaining 75% is paid to the teacher through the registered payment method between the 28th and 30th of each month.

Irtaqi aims to reduce the platform commission in the future as the platform grows and the number of students and sessions increases, creating a sustainable and mutually beneficial relationship between the platform and its teachers.

The teacher is responsible for providing accurate and up-to-date payment information and ensuring that the registered payment method is valid and able to receive payouts. In the event of incorrect payment information or a delay in receiving the payout, the teacher should contact Irtaqi's support team through the available support channels so that the issue can be reviewed and resolved.

Irtaqi may temporarily withhold or delay any earnings related to a transaction that is under review, dispute, or suspected violation until the relevant investigation and verification process has been completed.

11. Quality of Educational Service

Teachers must deliver educational services with high professionalism, care, and seriousness. This includes:

• Preparing for the session prior to start time.
• Tracking student progress and performance.
• Correcting recitation/memorization mistakes within their field of expertise.
• Providing suitable guidance and instruction.
• Adhering strictly to allotted session durations.
• Avoiding distractions unrelated to the session.

12. Online Sessions

Sessions are conducted using voice and video calling tools provided on the platform.

Teachers must:

• Use reliable hardware and internet connectivity.
• Ensure microphone and camera readiness prior to class.
• Join the session room on time.
• Ensure a quiet, suitable environment during sessions.
• Follow platform guidelines for operating video session tools.
• Never share session links or access credentials with unauthorized individuals.

If a teacher experiences technical failure preventing class delivery, they must inform the student and platform immediately.

Technical issues stemming from platform infrastructure will be reviewed and resolved per platform policies.

13. Content and Intellectual Property

All intellectual property rights regarding Irtaqi platform design, code, logos, and content remain exclusively owned by the platform.

Teachers must not:

• Copy or republish platform content without written consent.
• Use platform trademarks or branding without authorization.
• Exploit platform tools or systems for external commercial purposes.
• Distribute or copy educational materials provided by Irtaqi without authorization.

Teachers must respect intellectual property rights for any third-party materials used during sessions.

14. Session Recording and Student Privacy

Teachers are strictly forbidden from audio/video recording sessions, photographing students, or sharing class content without explicit consent and authorization under approved policies.

Teachers must maintain strict confidentiality regarding all student data accessed while offering services.

This includes student names, contact info, performance levels, and any data obtained via the platform.

15. Complaints and Dispute Resolution

In case of disputes between teacher and student regarding sessions, bookings, or behavior, management must be notified. We will review details and issue decisions accordingly.

The platform reserves the right to review:

• Booking details.
• Session logs and timestamps.
• Attendance and punctuality records.
• Chat/message history relevant to the issue.
• Any other information needed to evaluate the case.

Platform management will issue binding decisions per policy.

Teachers may not retaliate against students for submitting complaints in good faith.

16. Student Reviews and Ratings

Administration may contact students post-session to evaluate their experience with teachers.

Teachers acknowledge that reviews reflect personal student experiences and diverse opinions do not necessarily indicate violations.

17. Misuse of the Platform

Using the platform for fraudulent, illegal activities, or actions harmful to the system/users is strictly prohibited.

Examples include, but are not limited to:

• Submitting fake credentials or documents.
• Creating duplicate accounts to exploit platform policies.
• Manipulating bookings, sessions, or financial records.
• Exploiting technical bugs for unauthorized financial gain.
• Using unauthorized payment or transaction methods.
• Attempting unauthorized access to other users' accounts/data.
• Sharing login credentials with third parties.
• Engaging in activities that destabilize system security.
• Attempting to bypass booking, payment, or commission structures.

In such events, the platform reserves full authority to take protective and legal action.

18. Account Suspension and Termination

Irtaqi reserves the right to suspend, restrict, or close teacher accounts for violations of these terms, platform policies, or security threats.

Reasons for action include, but are not limited to:

• Repeated tardiness or failure to attend sessions.
• Mistreatment of students.
• Submitting false information or credentials.
• Attempting to bypass payment/booking systems.
• Repeated low commitment to service quality.
• Platform system misuse.
• Violation of applicable laws and regulations.

Where appropriate, teachers may be notified of the reason for account action.

Account termination does not release the teacher from prior financial liabilities or pending settlements.

19. Platform Limitation of Liability

Irtaqi strives to offer secure and stable services; however, unforeseen events beyond reasonable control may temporarily affect performance, such as:

• ISP failures or external service outages.
• Emergency technical downtime.
• Cloud infrastructure, payment gateway, or telecom outages.
• Force majeure events.

The platform works to resolve technical disruptions promptly and holds no liability for damage caused by factors beyond its control.

Irtaqi acts as an intermediary facilitating educational connections and does not guarantee fixed student volumes, booking counts, or income levels.

20. Relationship Between Teacher and Platform

The teacher agrees that using Irtaqi to offer services is governed by these Terms and Conditions.

Account creation does not guarantee specific earnings or booking volumes. Opportunities depend on student demand, teacher availability, skills, and student ratings.

21. Amendments to Terms

Irtaqi may update or amend these terms periodically to enhance services or align with legal/technical updates.

Updated versions will be published on the platform, and continued use constitutes acceptance of revised terms.

For substantial amendments, teachers will be notified via appropriate communication channels.

22. Acceptance of Terms

By creating an account or offering sessions on Irtaqi, the teacher confirms that they:

• Have read and understood the Usage Policy and Teacher Terms.
• Agree to abide by these terms and all related service policies.
• Commit to delivering educational services professionally and respectfully.
• Commit to scheduled booking times.
• Abide by the official payment and booking system.
• Maintain student privacy and data confidentiality.
• Agree to Privacy, Payment, Refund, and related platform policies.