Welcome to Irtaqi Platform. The platform aims to facilitate the journey of memorizing and revising the Holy Quran by connecting students with qualified teachers and scholars, and organizing educational sessions digitally.
By using Irtaqi Platform, creating an account, or booking any session, you acknowledge that you have read and agreed to these terms.
1. Definitions
- Platform: Irtaqi Platform and all its associated services, websites, and applications.
- Student: The user who creates an account for learning or memorizing and revising the Holy Quran.
- Teacher/Scholar: The person registered on the platform to deliver Quranic teaching and memorization sessions.
- Session: The educational appointment booked between the student and the teacher via the platform.
2. Student Account Creation
When creating an account on the platform, the student commits to:
- Providing accurate, true, and updated information.
- Not creating an account using another person's information.
- Maintaining login credentials confidentiality and not sharing them.
- Taking responsibility for all activities conducted under their account.
- Notifying the platform immediately if account misuse is suspected.
- Not using the platform for any purpose unrelated to provided educational services.
The platform reserves the right to suspend or terminate the account if false information is provided or terms are violated.
3. Selecting Teachers & Booking Sessions
Students can browse available teachers and select a suitable teacher according to information provided on the platform.
When booking a session:
- The student must adhere to the scheduled time.
- The student is responsible for verifying booking details before confirmation.
- The student must maintain proper conduct and respect the teacher throughout the session.
- The student may not use the platform to arrange off-platform services to bypass booking or payment systems.
The platform reserves the right to take necessary action against repeated attempts to bypass booking or payment systems.
4. Adherence to Session Schedules
- The student commits to attending at the scheduled time.
- If the student arrives late, the delay counts toward session time; teachers are not obliged to extend sessions.
- If a student fails to attend without following cancellation procedures, the session is considered consumed.
5. Session Cancellation & Rescheduling
Session cancellation or rescheduling depends on approved platform policies and booking types.
In general, students cannot cancel confirmed sessions independently except via platform tools or contacting administration with valid reasons.
If an issue prevents attendance, cancellation requests can be submitted to the teacher at least 4 hours before the session. Requests under 4 hours are not allowed.
If accepted by the teacher, the session is not deducted and will be rescheduled.
If rejected, the session remains active, requiring student attendance or administrative escalation.
To maintain commitment, students are allowed:
- 2 cancellation requests if they hold 8 or more sessions.
- 1 cancellation request if they hold 4 sessions.
- 0 requests via system if holding under 4 sessions (cancellation rests solely with teacher or administration).
If holding under 4 sessions with compelling circumstances, students may contact the teacher or support for case evaluation.
In all cases, if sessions cannot occur due to teacher absence or platform technical failure, session balances are restored for rescheduling.
6. Payments
- Students agree to pay service fees prior to consumption via supported payment gateways.
- Students are responsible for validating payment information and completing transactions.
- Transactions are considered complete only after platform payment confirmation.
- In case of payment deductions without balance top-up, students must provide transaction proof to support.
- Upon verifying successful payment failures due to technical errors, the platform will credit balances accordingly.
7. Refunds
- Once sessions start after subscription, unused balances are non-refundable and non-transferable to other teachers solely for preference changes.
- Disputes with teachers must be submitted to administration for case evaluation.
- If a teacher cannot continue or is suspended, remaining balances are handled as determined by management (including rescheduling or balance transfer).
- Filing a complaint does not automatically guarantee refunds; cases are reviewed individually.
8. Educational Service Quality
The platform provides qualified teachers, but instruction styles may vary between teachers.
The platform does not guarantee specific learning results or timelines to complete Quran memorization, as results depend on factors including:
- Student proficiency level.
- Session attendance regularity.
- Personal revision diligence.
- Compliance with teacher guidance.
- Session quantity and duration.
The platform strives to maintain an organized environment to help students reach their goals.
9. Communication & Conduct
Students must maintain respect and civility in all interactions with teachers, support staff, and other users.
Strictly prohibited actions include:
- Abuse, insults, or bullying.
- Threats or harassment.
- Inappropriate language or content.
- Spamming non-educational content.
- Soliciting off-platform transactions.
- Sharing unnecessary sensitive personal data.
- Impersonating other individuals.
The platform reserves the right to restrict, suspend, or terminate non-compliant accounts.
10. Privacy & Data Protection
- Student data is processed according to the official Privacy Policy.
- Required data (account, bookings, payments, usage logs) is processed to run, improve, and secure services.
- Students must keep account credentials private.
11. Online Sessions
Sessions take place via audio/video conferencing on the platform. Students agree to:
- Use appropriate devices and internet connections.
- Verify camera and microphone functionality when required.
- Join sessions punctually.
- Follow teacher instructions during sessions.
The platform is not responsible for issues arising from student hardware or internet connectivity.
If issues stem from platform infrastructure preventing normal session completion, affected sessions will be rescheduled without balance deduction.
12. Content & Intellectual Property
- All intellectual property rights regarding platform design, software, content, and trademarks belong to Irtaqi Platform or its licensors.
- No content or service components may be copied, redistributed, or exploited without authorization.
- Students must not record or publish teacher sessions without proper authorization.
13. Reporting Issues & Complaints
- Students encountering issues with sessions, teachers, or payments can reach out via support channels.
- The platform evaluates reports and takes appropriate resolution steps.
14. Platform Misuse
Using the platform for fraudulent, illegal, or harmful activities is strictly forbidden.
This includes, but is not limited to:
- Creating fake or duplicate accounts to circumvent rules.
- Attempting booking or payment manipulation.
- Exploiting technical glitches to gain unauthorized services.
- Using unauthorized payment methods.
- Attempting unauthorized access to user data.
- Disrupting platform stability or security.
The platform reserves full authority to protect its ecosystem against misuse.
15. Account Suspension & Termination
- Irtaqi Platform may restrict, suspend, or close accounts violating terms or security.
- Where applicable, students may be notified of actions taken.
- Account closure does not release students from pre-existing financial or contractual obligations.
16. Platform Liability
Irtaqi Platform aims to deliver stable services, though external factors may cause temporary disruptions, such as:
- Outages from internet or third-party service providers.
- Unforeseen technical glitches.
- Cloud service, payment, or telecom interruptions.
- Force majeure events.
The platform works to resolve technical bugs promptly and is not liable for damages caused by external circumstances.
17. Terms Amendments
Irtaqi Platform may update these terms periodically for service enhancement, legal, or technical compliance.
Updated terms will be posted on the platform, and continued usage signifies agreement.
18. Agreement to Terms
By creating an account or using Irtaqi services, the student confirms that they:
- Have read and understood the Student Policy & Terms.
- Agree to comply with all terms.
- Commit to using the platform responsibly and respectfully.
- Accept all associated policies including Privacy, Payment, and Refund policies.